Pure Coach
A 10,000-foot view of your team’s conversations: who follows the playbook, where deals stall, and exactly who needs support — so you coach with data, not guesswork.
+18%
Conversion this quarter
vs last quarter
312
Calls analyzed
this month
72%
Playbook adherence
6pts
2
Agents need support
flagged
Agent performance
| Agent | Calls | Talk:Listen | Playbook | Conversion | Status |
|---|---|---|---|---|---|
| SCSara Chen | 68 | 42:58 | 88% | 31% | STRONG |
| LOLena Ortiz | 54 | 46:54 | 81% | 27% | STRONG |
| MWMarcus Webb | 61 | 58:42 | 64% | 19% | WATCH |
| JTJordan Tate | 39 | 67:33 | 41% | 11% | NEEDS HELP |
| RPRiley Park | 28 | 71:29 | 38% | 9% | NEEDS HELP |
Talk:Listen — top performers listen more (~42:58). The two flagged agents are talking 67–71% of the time and skipping discovery questions — the clearest coachable pattern.
Where deals are dying
Objection handling — “price too high”14 calls stalled here this month. Jordan & Riley drop the call within 2 min of the objection.
No next-step set22% of buyer calls end without booking a follow-up. Playbook says always set the next appointment.
Discovery questions strong on listingsListing-appt calls average 8 discovery questions — above target. Keep it up.
Recommended coaching
Jordan Tate objection roleplayAssign the “price objection” AI Roleplay drill; review 3 flagged calls together.
Riley Park talk-to-listenSet a 50:50 target; Pure Call Intelligence will nudge in real time.
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