Your contact card drives the whole ecosystem — Poppy answers your calls by your cell number, and your license number lands on every contract you start.
We don’t have your cell yet. Until you add it, client emails that carry your name
go out with the contact line blank — and Poppy can’t recognise you when you call in.
Why this matters: the cell number is matched on the Poppy voice line (caller-ID) so “start a purchase contract on 3126 Lakeview” knows who you are; the license number auto-fills the buyer-agent blank on TREC forms. Brokerage-level contract settings (market terms, preferred title) live in Contract Controls.
Legal name change
Your name is tied to your TREC licence and to every
transaction you have closed, so it is changed by request rather than edited directly.
Upload a current driver’s licence showing the new name and an administrator will review it.
Your previous name stays on file so past work still finds you.
It must show the new name. A request cannot be approved without it.
PURE · Account
Your Poppy
Same number for everyone — but Poppy answers you the way you like. Call her whatever you want, pick a voice, and talk to her in your language.
Hi — this is Poppy.
How it works: when you call the Poppy line, caller-ID recognizes you and she greets you with this name, in this voice and language — everyone dials the same number. You can change it anytime. (Voice & language rollout is per your brokerage’s telephony plan.)
Poppy and your calendar show times in your home zone; Central Time stays the shared standard on documents and team artifacts.
PURE · Security
Phone verification PIN
Your 6-digit PIN verifies it’s you on the Poppy phone line — required before any sensitive information or action.
Two layers protect you: caller-ID matches your cell, then your PIN confirms it’s you. During a secure call, if the voice on the line changes, Poppy stops and asks for the PIN again — and only your PIN can resume the session, so no one else can continue in your place. Never share your PIN; PURE will never ask for it by text or email.
Location & Safety
You control who can see your location — always opt-in, always revocable. Built for solo showings.
Your broker and teammates can see your exact location for safety while this is on. Turn it off anytime.
Family safety is a paid add-on ($7.99/mo, 3 seats). Each family member creates their own account and sees only your safety info — live location while shared, showing activity, and alerts — never listings or client data. Learn more.
PURE · Security
Trusted devices
Devices trusted for level-3 voice access. Revoke any you do not recognize, then rotate your PIN above.